Gambling at tbajee is meant to be a source of entertainment, not financial stress. We provide every Bangladesh player with the tools, information, and support needed to stay in control at all times.
tbajee provides a comprehensive set of responsible gaming tools that are available to every registered player at no cost. You are always in control.
Set a daily, weekly, or monthly cap on the amount you deposit into your tbajee account. Once a limit is active, you cannot exceed it until the cooling-off period has elapsed. Lowering a limit takes effect immediately; raising one requires a 24-hour waiting period to prevent impulsive decisions.
Define the maximum duration of a single gaming session on tbajee. When your chosen time limit is reached, the platform will display a clear reminder and prompt you to take a break. This tool helps prevent extended play driven by habit rather than genuine enjoyment.
If you feel you need a short break from gambling, tbajee's time-out feature allows you to suspend your account for a period of your choosing — from 24 hours up to six weeks. During a time-out, you will not be able to log in, deposit, or place bets. The time-out cannot be shortened once activated.
For players who feel they need a longer or permanent break, tbajee offers a self-exclusion option. You can exclude yourself from the platform for a minimum of six months or permanently. During self-exclusion, your account is fully closed, marketing communications are stopped, and re-registration is blocked for the duration of the exclusion period.
In addition to deposit caps, tbajee allows you to set a maximum net loss threshold over a defined time period. If your total losses reach the threshold you have set, your account will be automatically restricted from further real-money play until the period resets. This prevents chasing losses — one of the most common patterns in problem gambling.
Our dedicated support team is available around the clock — every day of the year, including public holidays in Bangladesh — to assist any player who has concerns about their gambling behaviour. Reach us at any time by emailing [email protected]. All responsible gaming enquiries are treated with complete confidentiality.
All responsible gaming tools on tbajee are self-service and can be activated at any point through your account settings once you are logged in. There is no fee, no waiting period for activating restrictions, and no requirement to contact support — although our team is always available if you prefer to speak with someone directly.
To activate a deposit limit, loss limit, session time limit, time-out, or self-exclusion on tbajee, follow these steps:
If at any point you encounter difficulty activating a tool, or if you would prefer that our team apply a restriction on your behalf, please contact [email protected] immediately. We will act on any responsible gaming request within one hour of receipt.
Decide which aspect of your play you want to control: total money deposited, total losses incurred, time spent gaming per session, or your ability to access the platform at all. Different tools address different behaviours — choosing the right one makes it more effective.
Your limit should reflect your actual financial situation and entertainment budget — not an aspirational figure. A deposit limit of ৳2,000 per week, for example, means that gambling remains a leisure activity rather than a financial burden.
Apply the limit through your account settings. You will receive a confirmation notification by email. Keep this email as a record of your restriction — it includes the limit type, value, and the date it was applied.
Responsible gaming is an ongoing commitment, not a one-time action. tbajee recommends reviewing your limits every month. If your circumstances have changed and you feel a limit is no longer appropriate, you can tighten it immediately. Requests to loosen a limit are subject to a mandatory 24-hour cooling-off period to ensure the decision is considered rather than impulsive.
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following signs may indicate that gambling has moved beyond healthy entertainment. If several of these apply to you, we strongly encourage you to reach out to our support team or a professional counselling service.
Spending beyond your means: You are regularly depositing amounts that exceed what your budget comfortably allows, borrowing money to fund gambling, or neglecting essential household expenses such as rent, utilities, or food to continue playing.
Chasing losses: After a losing session, you feel a strong compulsion to keep playing in order to win back what you have lost — often resulting in even greater losses. This cycle is one of the most recognisable and damaging patterns associated with problem gambling.
Gambling to escape problems: You turn to gambling as a way to cope with stress, anxiety, relationship difficulties, or financial pressure rather than for entertainment. Using gambling as an emotional release mechanism is a significant warning sign.
Preoccupation with gambling: Thoughts about gambling dominate your daily life — you find yourself planning your next session during work or family time, or you feel irritable and restless when you are unable to access the platform.
Hiding gambling activity: You conceal the extent of your gambling from family members, friends, or colleagues, or feel ashamed or defensive when the topic arises.
Failed attempts to stop or cut back: You have tried to reduce or stop gambling on multiple occasions but found yourself returning, often with larger deposits than before.
If any of the above apply to you: Please do not hesitate to contact tbajee's support team at [email protected] — available 24/7 at Bangladesh Standard Time (BST, UTC+6). You can also request immediate self-exclusion by emailing us, and we will process it within one hour. Seeking help is a sign of strength, not weakness.
Reflect honestly on the following questions. If you answer "Yes" to three or more, we recommend activating a self-exclusion or contacting our support team for a confidential conversation.
Have you ever gambled with money that was allocated for essential expenses — such as rent, groceries, or utility bills?
Have you increased the amount you bet over time in order to feel the same level of excitement as before?
Have you tried to win back money you have lost by immediately placing further bets?
Have you lied to family members or close friends about how much time or money you spend on gambling?
Do you feel restless, irritable, or anxious when you are unable to gamble, or when you try to cut down?
Has gambling negatively affected your work, studies, relationships, or mental health in the past three months?
Have you borrowed money from friends, family, or financial institutions specifically to fund gambling activity?
Your answers are private. This self-assessment is for your own reflection only — tbajee does not record or monitor your responses to these questions. If your reflection raises concerns, the most effective next step is to activate a self-exclusion or contact our support team at [email protected].
tbajee firmly believes that no player should feel alone when facing difficulties related to gambling. Whether you are concerned about your own behaviour or that of someone close to you, there are clear steps you can take right now.
Contact tbajee directly: Email our responsible gaming team at [email protected]. Our team is available 24 hours a day, seven days a week, at Bangladesh Standard Time (BST, UTC+6). You can request any of the following by email without needing to log into your account: immediate account suspension, permanent self-exclusion, removal from all marketing communications, or a full account activity report so you can review your play history.
Speak to someone you trust: Sometimes the most powerful step is an honest conversation with a family member or trusted friend. Problem gambling often thrives in secrecy — bringing it into the open can significantly reduce its hold.
Professional counselling: Trained counsellors and mental health professionals in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh provide confidential support for individuals experiencing gambling-related difficulties. Reaching out to a professional is a courageous and effective step toward regaining control.
Financial guidance: If gambling has led to financial difficulties, seek advice from a financial counsellor or your bank. Many banks in Bangladesh — including Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank — offer financial counselling services that can help you create a realistic plan to manage debt and rebuild your finances.
Email: [email protected]
Available 24/7 — BST (UTC+6)
Response time: within 1 hour for responsible gaming requests.
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration. We will action the request within one hour and send a confirmation email.
When gambling stays within your limits, it remains a great source of entertainment. Explore our full range of games knowing that tbajee's safety tools are always available whenever you need them.
18+ only. Gambling can be addictive. Please play responsibly.